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Best Customer Service Winner 2021

January 14, 2022

UPDATE: WE WON! The Rouse Chamberlin Homes team is proud to announce that we have won the Best Customer Service Award in the Multi-Family Homes (116 Plus) in the Northeast USA Division. 


[November 12, 2021] Rouse Chamberlin Homes is excited and honored to announce that our team has been named as a finalist in the Best Customer Service category of the 11th Annual Home Owner Mark of Excellence Awards. This was based on our outstanding customer satisfaction performance in 2020. Even during a worldwide pandemic, our team has continued their allegiance to maintaining Rouse Chamberlin Homes’ high-quality standards and exceeding buyers’ expectations.

To be recognized for this honor, builders must meet the top-rated criteria upheld by Woodland, O’Brien & Scott, one of the oldest and most trusted Voice of the Customer firms in the industry. The Best Customer Experience award is “granted to those builders with the highest overall customer satisfaction in their area as voted by homeowners.”

Our most recent Rouse Chamberlin Homes community that is nearly sold out, Ridgecrest, is a perfect representation of how exceptional our team has done over the last two years. Ridgecrest outperformed Woodland, O’Brien & Scott’s top performers in Organization’s Selections, Overall Mortgage Process, Quality vs Expectation, Cleanliness at Move-In, and Condition at Occupancy. The most remarkable of all is that 100% of those surveyed are willing to refer Rouse Chamberlin Homes. 

In Montgomery County, we’re entering our last phase of homesites in Enclave at Ridgewood. While we have a few more years of construction and settlements, our team here is ranking a 4.9/5.0 on Google!

We’d like to thank every single homeowner who took the time to survey their home building process and provide us with constructive feedback. It has been a very challenging year for all of us in more ways than one. We’re grateful to you and your families for entrusting in us during these difficult times. 

We also need to give a huge and sincere thank you to our team. Every single person plays an enormous role in ensuring we reach the end goal – a happy homeowner in a high-quality Rouse Chamberlin home. Whether your customer-facing or behind the scenes, this outstanding achievement was accomplished by the work we do together – as one large RC Homes Family!

Want to join in? If you’ve worked with a member of our team before and have a fabulous experience to share, we’d love to hear it! Write to us on Google. 

Feedback such as this is the only way our team can grow, evolve, and continue to build homes for another 40+ years. 

Woodland, O’Brien, & Scott has worked with Rouse Chamberlin Homes for nearly 10 years. After the settlement of every RC Homes homeowner, Woodland, O’Brien & Scott surveys the homeowners based on a number of categories from sales to the selections process, to the handy work of construction, and there afterward. 

The quality of materials and workmanship is very good. Danielle, Lori and Ken were top shelf. Each conducted themselves in all situations as a true professional. Each was accommodating, responsive and offered helpful suggestions throughout the process.

Brandywine Hill